SECTION 1: Membership and Program Fees

1.1. Programs: Under the terms of this Agreement, Suzy Crawford Coaching agrees to provide Business Coaching services to YOU in the form of the Freelancer to CEO program (“Program(s)”) in exchange for a Program Fee. Your access to such Programs is made conditional on payment of such Program Fee. 

1.2 Term: The Term of this Agreement will commence upon YOUR acceptance of this Agreement and payment of the applicable Program Fee. You agree and understand that upon commencement of the Term of this Agreement, you will become enrolled in the 6 month program. 

1.3 Termination: Suzy Crawford Coaching may terminate this Agreement at any time in its sole discretion upon notice to YOU. Paragraph 3.1. below shall survive termination of this Agreement, binding YOU to Confidentiality in perpetuity.

1.4 Testimonials: By accepting the terms of this Agreement and affirmatively seeking the benefits of membership in the Program(s) offered by Suzy Crawford Coaching, YOU the Client understands and agrees that any and all commentary provided by YOU on public social media profiles, including those belonging to Suzy Crawford Coaching, may be published and used as testimonials by Suzy Crawford Coaching. YOU give Suzy Crawford Coaching a non-exclusive license to use any such copy written by YOU on Suzy Crawford Coaching social media profiles, in email, or otherwise, and repost on Suzy Crawford Coaching social media channels, in advertisements for Suzy Crawford Coaching, or other similar channels for the specific purpose of promoting and showcasing Suzy Crawford Coaching client results. 

If YOU choose to write about positive experiences with Suzy Crawford Coaching, YOU understand the material, along with YOUR name and other identifying information, will likely be published on Suzy Crawford Coaching website, social media, or otherwise. No payment or additional services will be provided in return for any such testimonial, and YOU understand YOU are granting Suzy Crawford Coaching an unlimited, irrevocable license in perpetuity to use, publish, distribute, or repurpose any such written testimonial. 

1.5 Right of Withdrawal: Due to the nature of the Program, which provides immediate access to the coaching calls, trainings, and materials, we do not accept requests for refunds or requests to withdraw from the program outside of our 14-Day Satisfaction Guarantee.

Suzy Crawford Coaching is committed to excellence in coaching, training and entrepreneurship. When a student puts their full energy into the course, we know they have an outstanding experience. Because of our confidence in our program, as well as our commitment to client happiness, we have designed a 14-Day Satisfaction Guarantee. If a Program student has fully engaged in the course for their first 14 days of access and is still not satisfied, the student may submit an email to [email protected] to be considered eligible for our satisfaction guarantee, which could grant the student withdrawal from the Program along with receiving their initial payment(s) back.

The 14-Day Satisfaction Guarantee requires a student to be fully engaged in the course for 14 days, starting from when the student gains access.

Requirements include:

• Participation in the Program over the first 14 days, including completion of Module 1 and submitting the foundations work in the FB Group. 
• Live participation in Coaching Calls during the first 14 days:
• Attendance and participation on at least 1 Coaching Call per week on the designated Zoom Line.

Non-participation will void the guarantee.

SECTION 2: NO WARRANTIES

2.1 Success not Guaranteed: By accepting the terms of this Agreement, YOU agree and understand that Suzy Crawford Coaching provides Program(s) related to business coaching only and guarantees no specific results. YOU take full responsibility for YOUR own success. Further, you acknowledge that everyone's success is different, and dependent on factors such as your own drive, dedication, and motivation. Any examples of income or testimonials are not meant as a promise or guarantee of your own earnings or success. Please be aware that you may experience income loss by using the Program. In other words: we do not guarantee results, you are responsible for your own success, and there is an inherent risk you may lose money, as with any business venture.

 

2.2 Limited Liability: In no event will Suzy Crawford Coaching be liable to YOU or any party related to you for any damages, including damages for loss of business profits or other pecuniary loss, whether under a theory of contract, warranty, tort (including negligence) products liability or otherwise, even if Suzy Crawford Coaching has been advised of the possibility of such damages. Limitations herein described shall be applied to the greatest extent enforceable under applicable law. 

 

2.3 Commitment to the Program: By accepting the terms of this Agreement, YOU commit and agree to faithfully execute all of the lessons, assignments, and course work in the Program(s) to the best of your ability. You further agree to attend ALL scheduled Q&A and coaching sessions included as part of the Program. You also acknowledge that creating results requires tremendous effort and you are prepared and committed to faithfully make that effort. 

SECTION 3: Confidentiality 

3.1 Confidentiality: Only authorized users, who have duly obtained access to any Programs offered by Suzy Crawford Coaching by personally agreeing to the terms of this Agreement are permitted use and participate with such Programs. Except as expressly authorized by this Agreement, YOU shall not provide or make available any Documentation, Video, Audio, or any login member credentials to any third party, or use the Documentation, Video, Audio, or any login member credentials to teach any third party, or otherwise disclose or discuss information revealed in any portion of the Program(s) for any purpose other than exercising rights expressly granted to you by this Agreement. 

3.2 Intellectual Property: YOU acknowledge that any Audio and/or Visual Presentations, Documentation, and other elements of the Webinar System are the sole Intellectual Property of Suzy Crawford Coaching. YOU further acknowledge and agree that, as between YOU and Suzy Crawford Coaching, Suzy Crawford Coaching and its third party licensors own and shall continue to own all right, title, and interest in and to the Audio and/ or Visual Presentations, Documentation, and other elements of the System, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws. Except for the limited, revocable license expressly granted to you herein, this Agreement does not grant you any ownership or other right or interest in or to the Audio and/or Visual Presentations, Documentation, and other elements of the System, or any other intellectual property rights of Suzy Crawford Coaching, whether by implication, estoppel, or otherwise. Any and all trademarks or service marks that Suzy Crawford Coaching uses in connection with services rendered by Suzy Crawford Coaching are marks owned by Suzy Crawford Coaching. This Agreement does not grant you any right, license, or interest in such marks, and you shall not assert any right, license, or interest in such marks or any words or designs that are confusingly similar to such marks. 

SECTION 4: Voluntary Participation 

4.1 YOU understand and agree that YOU are voluntarily choosing to enroll in Suzy Crawford Coaching and are solely responsible for any outcomes or results. Suzy Crawford Coaching is not responsible nor liable to YOU should YOU sustain any injuries, incur harm, or encounter any negative ramifications. YOU agree that YOU are fully responsible for YOUR health, well-being, and business decisions, including participation in Suzy Crawford Coaching and any results therein, and agree that any decisions to implement strategies, tactics, and information contained within Suzy Crawford Coaching is solely the responsibility and decision of YOU.

4.2 Client Behavior: While YOU are allowed to express YOUR opinion regarding Suzy Crawford Coaching, should YOU make any false or disparaging comments within the Suzy Crawford Coaching Facebook group, to other members of Suzy Crawford Coaching, or otherwise publicly speak negatively about Suzy Crawford Coaching, or any other member of Suzy Crawford Coaching,YOU may be removed from the community.Suzy Crawford Coaching places community and positivity at the forefront of their brand, and in order to preserve community standards and experience for other members, a customer who cannot abide by this may lose YOUR access to the community. YOU understand that any extensive negativity or similar disruption to the community in this way may result in removal from the Program and all relevant communities, with NO REFUND. 

SECTION 5: Miscellaneous 

5.1. Non transferability: The rights and obligations under this Agreement are personal to YOU. YOU may not assign or transfer any rights or obligations under this Agreement. 

5.2. Indemnification: YOU will, at your own expense, defend, indemnify, and hold Suzy Crawford Coaching, its agents, and employees harmless from any and all claims, actions, liabilities, injuries, damages, losses, grants, costs, and expenses, including attorney fees, arising out of or in connection with any use of the Program(s) of this Agreement. 

5.3. Integration: This Agreement, along with any additional terms or policies incorporated herein by reference, represents the entire Agreement between YOU and Suzy Crawford Coaching concerning the Program, and this Agreement supersedes and replaces any prior proposal, representation, or understanding YOU may have had with Suzy Crawford Coaching relating to the Program, whether oral or written. 

5.4 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of California.

5.5. Attorneys' Fees and Legal Expenses: If any proceeding or action shall be brought to recover any amount under this Agreement, or for or on account of any breach of, or to enforce or interpret any of the terms, covenants, or conditions of this Agreement, the prevailing party shall be entitled to recover from the other party, as part of the prevailing party's costs, reasonable attorneys' fees, the amount of which shall be fixed by the court, and shall be made a part of any award or judgment rendered. 

TERMS OF SERVICE

Effective Date: July 14, 2025

1. Introduction

Welcome to Suzy Crawford Coaching (“we,” “us,” or “our”). These Terms of Service (“ToS” or “Agreement”) govern your access to and use of our services, including Business Coaching services in the form of the Freelancer to CEO program (“Program(s)”) (collectively, the “Services”). By accessing, using, or interacting with our Services, you (“User,” “you,” or “your”) agree to be bound by these ToS and our Privacy Policy, which is incorporated by reference into this Agreement. If you do not agree to these ToS, you must discontinue your use of the Services immediately.

This Agreement forms a legally binding contract between you and Suzy Crawford Coaching. Please read these ToS carefully. By accepting these ToS, you also acknowledge and accept the Arbitration Agreement contained in Section 15, which waives your right to a jury trial and to participate in class actions.

2. Definitions

• “Account”: The account you create when you register to use our Services.
• “Content”: Any and all text, data, images, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code, and other materials provided through the Services.
• “Data”: Any information, including Personal Data, that you provide or that is collected from you in connection with your use of the Services.
• “Personal Data”: Any information relating to an identified or identifiable individual, as defined under applicable privacy laws.
• “Sales Kick”: The platform provider we use as a subcontractor for processing and enriching your data, operating solely on our behalf and under our control. Sales Kick is not a party to this Agreement.
• “Third-Party Services”: Any services or products provided by entities other than Suzy Crawford Coaching that are made available through our Services.

3. Acceptance of Terms

By accessing or using the Services, you affirm that you are at least 18 years of age, or the age of majority in your jurisdiction, and are capable of entering into a legally binding agreement. If you are using the Services on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these ToS.

 

4. Modification of Terms

We reserve the right, at our sole discretion, to modify, update, or change these ToS at any time. Such changes will be effective upon posting the updated ToS on our website or platform. You should review these ToS regularly. Your continued use of the Services after any changes to these ToS constitutes your acceptance of the revised ToS. If you do not agree to the new terms, you must stop using the Services immediately.

5. Services Overview
6. Description of Services

Suzy Crawford Coaching provides Business Coaching services in the form of the Freelancer to CEO program (“Program(s)”). These Services are designed to support freelancers and small business owners in developing the skills and strategies needed to scale and manage their businesses more efficiently and effectively.

1. Third-Party Subcontractors

To enhance the functionalities of our Services, we use the Sales Kick platform as a subcontractor to process and enrich your data. Sales Kick operates solely under our direction and is not a party to this Agreement. You will not interact directly with Sales Kick, and your data will be processed as part of our integrated service offering.

1. Service Availability

While we strive to ensure the continuous availability of our Services, we cannot guarantee that the Services will be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice.

6. User Obligations and Conduct
   a. Compliance with Laws

You agree to comply with all applicable laws, regulations, and industry standards when using the Services, including but not limited to privacy, data protection, intellectual property, and export control laws.
        b. User Account Responsibilities

• Account Information: You agree to provide accurate, current, and complete information when creating your Account and to update such information as necessary.
• Security of Account: You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately if you suspect any unauthorized use of your Account
  
  c. Prohibited Activities

You agree not to:

• Use the Services for any illegal, unauthorized, or prohibited purpose.
• Infringe on the rights of others, including intellectual property rights.
• Interfere with or disrupt the Services, servers, or networks connected to the Services.
• Use any automated means (e.g., bots, scrapers) to access or collect data from the Services without our express permission.
• Impersonate any person or entity or misrepresent your affiliation with a person or entity.
• Use the Services to transmit any malicious software, viruses, or other harmful code.
• Engage in any activity that could damage, disable, or impair the functioning of the Services.

7. Data Privacy and User Consent
   a. Data Collection and Processing

• Personal Data: We collect and process your Personal Data as part of providing the Services. This may include data you provide directly, data we collect automatically, and data we obtain from third-party sources.
• Data Enrichment: Your data may be enriched through the Sales Kick platform, which processes your information on our behalf to enhance the accuracy, relevance, and utility of the Services we provide to you.
  
  b. User Consent

By using our Services, you consent to:

• The collection, processing, and sharing of your data as described in these ToS and our Privacy Policy.
• The use of your data for the purpose of improving, customizing, and optimizing the Services, including through data enrichment and calendar management.
• The sharing of your data with Sales Kick, our subcontractor, solely for the purpose of providing the Services.
• The transfer of your data to and from third-party service providers, as necessary to deliver the Services.
  
  c. Data Sharing and Disclosure

• Subcontractors and Service Providers: We may share your data with subcontractors, including Sales Kick, who assist us in providing the Services. These parties are bound by confidentiality and data protection obligations and will not use your data for any purpose other than to perform the Services on our behalf.
• Legal Compliance: We may disclose your data to comply with legal obligations, such as in response to court orders, legal processes, or government requests.
  
  d. Data Security

• Security Measures: We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
• User Responsibilities: You are responsible for safeguarding the device and network through which you access the Services. You should ensure that your software and systems are up to date and that you take appropriate precautions to protect your data.

8. Intellectual Property Rights
   
   a. Ownership

All intellectual property rights in the Services, including but not limited to software, content, trademarks, and logos, are owned by Suzy Crawford Coaching or its licensors. Your use of the Services does not grant you any rights to our intellectual property, except for the limited rights necessary to use the Services in accordance with these ToS.

         b. License to Use the Services

Subject to your compliance with these ToS, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business purposes.

        c. Restrictions

You may not:

• Copy, modify, distribute, sell, or lease any part of our Services or included software.
• Reverse engineer or attempt to extract the source code of any software used in the Services, except as expressly permitted by applicable law.
• Use any of our intellectual property, including trademarks, logos, or content, without our express written consent.

9. Representations and Warranties
   
   a. User Representations and Warranties

You represent and warrant that:

• Authority: You have the legal authority to enter into and comply with these ToS.
• Accuracy of Information: All information you provide in connection with your use of the Services is accurate, complete, and current.
• Compliance with Laws: You will comply with all applicable laws, regulations, and industry standards in your use of the Services.
• No Infringement: Your use of the Services does not and will not infringe on the intellectual property, privacy, or other rights of any third party.
• No Harmful Activities: You will not engage in any activity that is harmful to us, Sales Kick, our other users, or the general public, including the transmission of viruses, malware, or other harmful code.
  
  b. Third-Party Client Representations and Warranties

Suzy Crawford Coaching represents and warrants that:

• Compliance with Laws: We will comply with all applicable laws, including data protection and privacy laws, in providing the Services.
• No Conflict: Our provision of the Services does not and will not conflict with any other agreement or legal obligation to which we are subject.
• Data Security: We will implement reasonable security measures to protect your data and ensure that our subcontractors, including Sales Kick, comply with applicable data protection obligations.
• Service Continuity: We will make commercially reasonable efforts to ensure the continuous availability of the Services, subject to the limitations set forth in these ToS.
  
  c. Disclaimer of Warranties

Except as expressly provided in these ToS, the Services are provided "as-is" and "as-available" without any warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or any warranties arising from course of dealing, course of performance, or usage in trade.

10. Limitation of Liability
    
    a. Exclusion of Damages

To the fullest extent permitted by law, Suzy Crawford Coaching, Sales Kick, and their affiliates, officers, agents, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or use, arising out of or related to your use of the Services, even if advised of the possibility of such damages.

         b. Cap on Liability

In no event shall the total liability of Suzy Crawford Coaching, Sales Kick, and their affiliates to you for all claims arising out of or related to these ToS or your use of the Services exceed the amount you paid to us for the use of the Services in the 12 months preceding the claim.

         c. No Liability for Third-Party Services

We are not responsible for any Third-Party Services made available through the Services. Your use of Third-Party Services is at your own risk, and we make no representations or warranties regarding such services.

11. Indemnification

You agree to indemnify, defend, and hold harmless Suzy Crawford Coaching, Sales Kick, and their affiliates, officers, agents, employees, partners, and licensors from any claim, demand, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your use of the Services.
• Your breach of these ToS or violation of any applicable laws or the rights of a third party.
• Any claims that your use of the Services infringes the intellectual property rights of a third party.
• Any data or content you provide or create through the Services.

12. Termination
    
    a. Termination by You

You may terminate your use of the Services at any time by ceasing to use the Services and, if applicable, closing your Account.

        b. Termination by Us

We reserve the right to suspend or terminate your access to the Services at any time, without notice or liability, for any reason, including if we believe you have violated these ToS or engaged in unlawful behavior.

       c. Effects of Termination

Upon termination of your access to the Services, your right to use the Services will immediately cease. Any provisions of these ToS that by their nature should survive termination will survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Dispute Resolution and Governing Law
    
    a. Governing Law

These ToS and any disputes arising out of or related to them will be governed by the laws of California/USA, without regard to its conflict of laws principles.

       b. Arbitration Agreement

        i. Arbitration

You and Suzy Crawford Coaching agree that any dispute, controversy, or claim arising out of or relating to these ToS, the Services, or any relationship between the parties, including claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, shall be resolved through binding arbitration using Arbitration Institution. 

The arbitration shall be administered by American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator with experience in resolving disputes related to the type of services provided by Suzy Crawford Coaching. The arbitrator's decision shall be final and binding on all parties.

The arbitration shall take place in State of California, or at another mutually agreed location. If the amount in controversy does not exceed $10,000, you may choose to have the arbitration conducted by telephone, video conference, or based solely on written submissions, subject to the discretion of the arbitrator.

The parties shall share the costs of arbitration, including arbitrator fees, equally, unless the arbitrator determines that such apportionment is not appropriate given the circumstances of the case. Each party shall bear its own legal fees and expenses, unless the arbitrator awards legal fees and costs to the prevailing party under applicable law.

You agree that any arbitration or proceeding shall be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding.

If any portion of this Arbitration Agreement is found to be unenforceable, the remaining portions shall remain in full force and effect. However, if the class action waiver in this Arbitration Agreement is found to be unenforceable, the entire Arbitration Agreement shall be null and void.

In the event that this Arbitration Agreement is found not to apply to a dispute, you and Suzy Crawford Coaching agree that any non-arbitrable disputes shall be resolved exclusively in the state or federal courts located in State of California, and you consent to venue and personal jurisdiction in such courts.

Any arbitration proceedings, documents, and information exchanged between the parties in connection with such proceedings, and any final arbitration award, shall be strictly confidential, except as necessary to enforce or challenge the arbitration award in a court of law, or as required by law.

14. Miscellaneous
    
    a. Entire Agreement

These ToS, together with our Privacy Policy, constitute the entire agreement between you and Suzy Crawford Coaching concerning the Services and supersede any prior agreements, whether written or oral.

        b. Severability

If any provision of these ToS is found to be unlawful, void, or unenforceable, then that provision shall be deemed severable from these ToS and shall not affect the validity and enforceability of any remaining provisions.

        c. Waiver

No waiver of any term of these ToS shall be deemed a further or continuing waiver of such term or any other term, and Suzy Crawford Coaching’s failure to assert any right or provision under these ToS shall not constitute a waiver of such right or provision.

       d. Assignment

You may not assign your rights or obligations under these ToS without our prior written consent. We may assign our rights and obligations under these ToS without restriction.

       e. Force Majeure

We shall not be liable for any failure or delay in our performance under these ToS due to causes beyond our reasonable control, including, but not limited to, acts of God, war, terrorism, strikes, supply chain disruptions, pandemics, power outages, or governmental restrictions.

       f. Headings

The headings used in these ToS are for convenience only and have no legal or contractual effect.

      g. Contact Information

For any questions or concerns regarding these ToS, please contact us at [email protected].

I understand by submitting an application to book a sales call, I am providing written instructions authorizing Suzy Crawford Coaching and affiliates to obtain my personal credit profile or other information from credit reporting agencies under the FCRA solely to conduct a credit pre-qualification. I further understand that this is a soft pull and will not harm my credit in any way whatsoever.